All Systems Operational

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Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Web Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025
Routing service maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:00 UTC
Scheduled - To ensure the stability of our Omnichannel platform and to improve resiliency of our services, NewStore is planning a maintenance window for Wednesday, September 17, 2025 starting at 08:00 UTC for approximately 1 hour.

During this period, we will upgrade infrastructure components for the Routing backend services.

Although we have the Scheduled time for the maintenance lasting one hour while we complete our work, we expect only a short impact of < 5 minute during this time.

Users could see impact on the following activities during that time

In the Associate App:
* Syncing offline orders

In NOM (NewStore Order Management):
* Viewing routing locations page - /routing/locations
* Resolving orders in conflict state
* Order exception handling

Integrations:
* Order Injection
* Fulfillment request APIs
* Capacity based routing configuration APIs
* Fulfillment configuration API
* Event Stream event delay of up to 5 minutes

Platform
* Routing of orders could be delayed up to 5 minutes

In the event there are any errors seen in the Associate App during this time, we ask the Associates retry the operation. We recommend to postpone order injection activity during this time or retry the order injection after the maintenance window.

Should you have any questions or concerns, please contact NewStore Support.
Sep 12, 15:50 UTC
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Omnichannel Insights Update
Completed - We have postponed the maintenance to a later date. We will post a future maintenance window as soon as it's available.
Sep 8, 17:19 UTC
Scheduled - We would like to inform you that on September 11th, 2025 between 5am and 12pm UTC, NewStore will undergo an update of its Omnichannel Insights services.

During the maintenance window, Omnichannel Insights and Associate App Store Reporting will be temporarily unavailable.

Any changes a user makes in NOM > Insights > Explore during this time will NOT BE SAVED. For example, updating a dashboards contents, or creating/saving an answer. We ask that you please plan accordingly.

After the update has finished, there will be some slight user interface upgrades. This update will also enhance stability, performance, and security of reporting capabilities.

If you have any questions or concerns, please contact NewStore Support.
Sep 3, 13:58 UTC
Omnichannel and platform service maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 UTC
Update - Please note that the scheduled maintenance has been rescheduled from 07:00 UTC to 08:00 UTC on 8 September 2025.
Sep 4, 13:20 UTC
Scheduled - To ensure the stability of our Omnichannel platform and to improve resiliency of our services, NewStore is planning a maintenance window for Monday, September 8, 2025 starting at 08:00 UTC for approximately 1 hour.

During this period, we will upgrade infrastructure components in multiple backend services.

Although we have the Scheduled Time for the maintenance lasting one hour while we complete our work, we expect only a short impact of < 5 minute during this time.

The following impact may be possible:
- Retailers in the Associate App: Associates may not place an order, we expect < 5min impact.
- Integrations: Order injection may returns errors during maintenance

Affected Components:
- Associate App
- NOM
- External Integrations

In the event there are any errors seen in the Associate App during this time, we ask the Associates retry the operation or switch to Offline mode. Postpone order injection activity during this time or retry the order injection after the maintenance window.

If they are still encountering an issue after this maintenance window is completed, please contact NewStore Support.
Sep 3, 13:44 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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