All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

NewStore Platform Operational
90 days ago
99.99 % uptime
Today
Business Areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.99 % uptime
Today
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Shopping App Operational
90 days ago
99.95 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
99.71 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
Avalara Tax Calculation Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio SMS, APAC Operational
Twilio SMS Operational
Twilio Messaging Channels Operational
Twilio Messaging Services Operational
Twilio Programmable Messaging API Operational
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal Operational
Product Documentation Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jan 30, 2026

No incidents reported today.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026
Resolved - We have implemented a fix and the Insights data in NOM and in the Associate App Sales dashboard is getting updated on the regular frequency.
Jan 20, 19:38 UTC
Identified - We have refreshed the data and are continuing to work on the mitigation of the update delays.
Further delays will be possible, but we are working to keep them to a minimum.

Jan 20, 19:14 UTC
Investigating - We are currently experiencing slowness in data update for NewStore Insights in NOM and in the Sales Dashboard in the Associate App
Jan 20, 18:39 UTC
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Completed - The scheduled maintenance has been completed.
Jan 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:30 UTC
Scheduled - NewStore will be performing a maintenance on the payment infrastructure. This is scheduled to take place over half an hour starting on January 16th, 2026 at 07:30 until 08:00 UTC.

During this window, Associates in the Associate App may observe delays in payment processing and occasional failures that might require the Associate retrying an operation.

Delays may also be observed in payment statuses and/or cash management reports in NOM.

In addition, delays may be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks.

Please reach out to NewStore Support if you have any questions or concerns.

Jan 9, 15:08 UTC