All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.84 % uptime
Today
Business Areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.99 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
99.95 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
99.71 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal ? Operational
Product Documentation ? Operational
90 days ago
99.38 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 24, 2025

No incidents reported today.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Partial Outage related to video uploads on Studio
Resolved - The issue affecting video uploads to Studio for the Shopping App has been fully resolved. The fix has been verified, and video uploads are functioning as expected. Brands can continue uploading videos normally.

Thank you for your patience throughout this incident.
Nov 21, 15:25 UTC
Monitoring - A fix has been deployed for the issue affecting video uploads to Studio for the Shopping App, and uploads are now functioning as expected. Brands may resume uploading videos directly in Studio.

We will continue to monitor the system and provide further updates as needed.

Thank you for your patience while we worked on resolving this issue.
Nov 21, 10:53 UTC
Update - Work on the fix for the issue affecting video uploads to Studio for the Shopping App is still in progress. We will provide another update as soon as we have more information to share.

The recommended workaround using Brand Stories and Video Lookbooks remains in place.

Thank you for your patience.
Nov 21, 08:38 UTC
Update - We are continuing to make progress toward resolving the issue affecting video uploads. At this time, we are not yet able to provide an estimated time for full resolution.

We understand that this functionality is important, especially with the upcoming Black Friday and Cyber Monday period, and we sincerely apologize for the inconvenience this may cause.

Please refer to the previously shared workaround for bringing video content into the Shopping App while we work to restore normal upload functionality as quickly as possible.
Nov 20, 19:51 UTC
Identified - We have identified the issue affecting video uploads to Studio for the Shopping App. While we work on a fix, we recommend the following temporary workaround:
Brands that require video functionality can use Brand Stories (with videos) or Video Lookbooks, both of which can be published on the Home Wall and provide similar behavior to video tiles. Image uploads remain unaffected.
Brand Stories also support titles, subtitles, and multi-page flows, allowing brands to direct users to different categories or deals.

For more help on using this workaround, please refer to:
* Page 17 of the App Specification docs at https://www.newstore.com/wp-content/uploads/2025/09/App-Specifications-Document-01-Sep-2025.pdf
* Page 45 of the Studio Specification docs at https://www.newstore.com/wp-content/uploads/2023/11/Studio-specifications-Document-November.pdf

A permanent fix will likely require additional time, so we strongly encourage Brands to plan on using Brand Stories and Video Lookbooks to maintain video functionality until the fix is in place.

We understand this may impact your operations, especially with the upcoming BFCM period. We sincerely apologize for the inconvenience and hope this workaround helps maintain continuity while we work to resolve the issue as quickly as possible.
Nov 20, 15:38 UTC
Investigating - We are currently investigating an issue where Shopping App users are unable to upload videos to Studio. Users may experience errors or failures when attempting to upload new videos. We will share additional information here as soon as it is available.
Nov 20, 14:22 UTC
Nov 20, 2025
Nov 19, 2025

No incidents reported.

Nov 18, 2025
CDN outage is affecting NewStore Insights and Documentation
Resolved - While Cloudflare is still resolving some issues (see https://www.cloudflarestatus.com/incidents/8gmgl950y3h7), we have not seen any further problems with NewStore documentation or Insights, therefore we are resolving this incident.
Nov 18, 17:06 UTC
Monitoring - Cloudflare implemented changes to their services and we can see Insights, docs.newstore.com, and docs.newstore.net loading properly again.
We are actively monitoring the situation and will provide updates on this page.
Nov 18, 14:42 UTC
Update - The CDN outage could affected parts of NewStore Insights that are not cached locally in a browser.
Nov 18, 14:19 UTC
Update - We are continuing to work on a fix for this issue.
Nov 18, 14:17 UTC
Identified - Due to an incident at Cloudflare ( https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 ) some resources used by NewStore Insights could be temporarily impacted.
Our product and API documentation sites at docs.newstore.com and docs.newstore.net are currently unavailable.
Nov 18, 13:37 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
Outage related to NOM
Resolved - We have confirmed reports that login to NOM is working again. We apologize for the impact that this caused to your operations.

Our team will investigate the root cause and provide an RCA report once that is completed.
Nov 12, 18:26 UTC
Monitoring - We have just deployed a change which we suspect might caused an issue. Early indications is that login to NOM is now working again.

We will provide another update here once we have confirmed no further occurrence.
Nov 12, 18:05 UTC
Investigating - We are currently investigating a possible issue with logging into NOM. We will share additional information here as soon as it is available.
Nov 12, 17:50 UTC
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Scheduled Maintenance - Payments
Completed - This maintenance is no longer required.
Therefore we are canceling and completing this maintenance window.
Nov 10, 20:02 UTC
Scheduled - NewStore will be performing a maintenance on the payment infrastructure to improve resiliency and prevent sudden database failovers that are causing multiple payment systems to misbehave. This is scheduled to take place over one hour.

Maintenance Window: 12th November from 05:00 UTC to 06:00 UTC

Affected Components:
- Payments
- All payment processing operations
- Cash management
- Associate App - Cash management operations
- NOM - Cash management reports

Impact Description:
- Retailers in the Associate App: Delays can be observed in payment processing and occasional failures that might require the Associate retrying an operation.
- NOM (NewStore Order Management): No down time is expected, but delays can be observed in payment statuses and/or cash management reports.

Integrations: Delays can be observed in outgoing events that are related to/triggered through payments delivered via the external webhooks:
- Event-stream webhooks
- Payment provider webhooks
Nov 4, 16:32 UTC
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