All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business Areas Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.98 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
99.99 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.98 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
Avalara Tax Calculation Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Stripe Dashboard Operational
Stripe API Operational
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal Operational
Product Documentation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 25, 2026

No incidents reported today.

Jul 24, 2026

No incidents reported.

Jul 23, 2026
EasyPost is experiencing internet connectivity issues and is investigating
Resolved - Easypost has not reported any further interruptions. We are setting this incident to resolved.
Jul 23, 20:59 UTC
Monitoring - Network connectivity to EasyPost's data centers has been restored, EasyPost reports that services are operating normally, and system-wide error rates have recovered to normal levels.

We are monitoring the situation
Jul 23, 19:26 UTC
Update - EasyPost is starting to see improved service connectivity in its primary data center and will continue to monitor as the situation evolves.
Jul 23, 18:46 UTC
Identified - A connectivity issue with EasyPost's hosting provider is disrupting EasyPost services. You may see errors or failed requests ("service unavailable") when using the EasyPost API and dashboard.

The hosting provider has confirmed the issue and is actively working to restore connectivity. In parallel, EasyPost is bringing selected services back online through its fallback data center, prioritizing the most critical ones to reduce error rates and restore functionality as quickly as possible.

Because full recovery depends on the hosting provider, there is no estimated restoration time yet.
Jul 23, 18:13 UTC
Update - We received an update that Easypost is working with their hosting provider as they investigate connectivity issues to Easypost's primary data center.
Jul 23, 16:01 UTC
Update - We are continuing to investigate this issue.
Jul 23, 15:51 UTC
Investigating - We have received reports that EasyPost is experiencing an internal networking issue that is impacting all operations. They are still investigating. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/

This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.

Alternatively, to get around this, you can book shipment outside of Newstore and update the item status thru NOM.

This issue can also cause the order injections and endless aisle orders to fail, due to the inability to get shipping options. Once Easypost resolves this issue, you can attempt to re-inject orders
Jul 23, 15:44 UTC
Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
Error while placing orders in Associate App in Europe [Poland & Italy]
Resolved - The issue was limited to stores in Poland and Italy.
We have fixed the issue with the fiscalization service for these countries and all stores should be able to place the orders again.
Jul 16, 19:28 UTC
Identified - We have identified an issue in a fiscalization service for some European countries and are working on a fix.
Jul 16, 19:02 UTC
Update - We noticed a drop in errors and we are continuing our investigation.
We will update here again shortly.
Jul 16, 18:21 UTC
Investigating - We are currently investigating an issue with order placement in the Associate App in Europe. We will update here when we have new information.
Jul 16, 18:06 UTC
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
[USPS] Policy Change- Minor Impact on Label Generation
Resolved - This incident has been resolved. We proactively reached out to individual retailers affected by this issue. If you're still experiencing any related issues, please create a support case.

Thank you for your patience.
Jul 13, 18:48 UTC
Monitoring - We identified a minor issue affecting shipping label generation for a small subset of orders, caused by a recent Easypost/USPS policy change requiring additional package information. You can read more about this change directly from USPS here: https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm

Impact has been limited, and we are actively working with USPS and our carrier partner to resolve this.

If you have any concerns or are experiencing this issue, please reach out to your NewStore support contact.
Jul 12, 22:10 UTC
Customer profile service maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 UTC
Scheduled - On July 13th between 06:00–07:00 UTC, there will be a brief maintenance window affecting consumer profiles.

Retailers and integrators may experience up to ~15 minutes of disruption (5xx errors) on endpoints like /v0/d/consumer_profiles/*,
/customer/profiles/*,
customer/tags/*,

This may impact profile CRUD operations, order injection, profile merging, Associate App customer search, and the NOM Customers page.

Retailers can retry operations in the Associate App, and integrations should implement retry logic for failed requests. Services are expected to recover immediately after the brief interruption.

If you have any questions or concerns about this scheduled maintenance, you can reach out to NewStore Support.
Jul 8, 17:04 UTC
Jul 12, 2026
Jul 11, 2026

No incidents reported.

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