All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
99.89 % uptime
Today
Business Areas Operational
90 days ago
99.98 % uptime
Today
Checkout Operational
90 days ago
99.94 % uptime
Today
Payments Operational
90 days ago
99.94 % uptime
Today
Returns & Exchanges Operational
90 days ago
99.91 % uptime
Today
Fulfillment Operational
90 days ago
99.96 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
99.98 % uptime
Today
Customer Operations Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.98 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Cash Management Operational
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
Avalara Tax Calculation Service Operational
Auth0 User Authentication Operational
EasyPost API Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio SMS, APAC Operational
Twilio SMS Operational
Twilio Messaging Channels Operational
Twilio Messaging Services Operational
Twilio Programmable Messaging API Operational
Stripe Dashboard Operational
Stripe API Operational
NewStore Support Ticketing System Operational
Jira Service Management Authentication and User Management Operational
NewStore Support Portal Operational
Product Documentation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 1, 2026

No incidents reported today.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Order History and Order Lookup degradation on April 29th
Resolved - Yesterday from approximately 17:40 UTC until approximately 20:30 UTC there was an incident involving external order lookup in the Associate App. This would have affected in-store returns and order history retrieval for retailers using external OMS. We will be performing a formal RCA and share an Incident Report with affected customers. We apologize for the impact this may have caused your store operations.
Apr 29, 17:40 UTC
Apr 28, 2026
NOM Insights Reporting Outage
Resolved - This incident has been resolved. NOM Insights Reporting is now functioning normally, and reports are loading successfully.

Thank you for your patience.
Apr 28, 11:02 UTC
Monitoring - A fix has been implemented for the issue affecting NOM Insights Reporting. Reports are now loading successfully, and we are continuing to monitor the system to ensure stability.

We will provide another update once we have confirmed there is no recurrence of the issue.
Apr 28, 09:39 UTC
Investigating - We are currently experiencing an outage affecting NOM Insights Reporting. Reports may begin to load but ultimately fail to complete.

We are actively investigating the issue and will provide updates here as we make progress.
Apr 28, 09:18 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Receipt Service Degradation
Resolved - We have resolved the issue impacting receipt generation. All previously failed receipts have been successfully processed and are now available for printing.

We apologize for the disruption and appreciate your patience.
Apr 17, 09:20 UTC
Identified - We have identified an issue impacting receipt generation. We are actively working to identify the root cause and implement a fix. The failed receipts will be generated once the issue is resolved.

We apologize for the disruption this may cause and will provide updates here as more information becomes available.
Apr 17, 08:53 UTC
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