All Systems Operational

About This Site

Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://support.newstore.com/.

Uptime over the past 90 days. View historical uptime.
NewStore Platform Operational
90 days ago
100.0 % uptime
Today
Business areas Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Returns & Exchanges Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
Shipping Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Inventory Management Operational
90 days ago
100.0 % uptime
Today
Omnichannel Manager Operational
90 days ago
100.0 % uptime
Today
Customer Operations ? Operational
90 days ago
100.0 % uptime
Today
Event Stream Operational
90 days ago
100.0 % uptime
Today
Promotions Operational
90 days ago
100.0 % uptime
Today
Payment Service Provider Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authorization Service Operational
90 days ago
100.0 % uptime
Today
Fiscalization Provider Service Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Avalara Tax Calculation Service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
100.0 % uptime
Today
EasyPost API Operational
90 days ago
100.0 % uptime
Today
Shopping App Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
100.0 % uptime
Today
Smartbanner Operational
90 days ago
100.0 % uptime
Today
Studio (Frontend) Operational
90 days ago
100.0 % uptime
Today
Studio API Operational
90 days ago
100.0 % uptime
Today
Push API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 15, 2024

No incidents reported today.

Sep 14, 2024
Scheduled Maintenance - UPS Outage
Completed - The scheduled maintenance has been completed.
Sep 14, 02:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 UTC
Scheduled - We have received notification from Easypost that there will be a scheduled maintenance on
Sep 13, starting 19:00 PDT until 19:45 PDT.

UPS is completing maintenance on their UPS service.

This might impact associates trying to retrieving shipping label for orders and transfer orders. This could affect shipping offers for Store Fulfillment or Order Injection. If an error occurs during this time period, our recommendation is to retry the operation.

Please also see EasyPost's Status page for more information on this scheduled maintenance: https://www.easypoststatus.com/incidents/rvx2xckcql2j
Sep 13, 21:16 UTC
Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Scheduled Maintenance - Royal Mail carrier service planned outage
Completed - The scheduled maintenance has been completed.
Sep 7, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 UTC
Scheduled - We have received notification from Easypost that there will be a scheduled maintenance on Sept 6, 2024 16:00 PDT (23:00 UTC) to Sept 7, 2024 01:30 PDT (08:30 UTC).

Royal Mail has a planned outage of their core Infrastructure and OBA service. Manifesting will be unavailable at this time. Canada Post is Royal Mail's sole partner for parcel post deliveries to Canada.

This may cause issues with booking deliveries and creating shipping labels. In some instances there might be issues injecting orders due to the service degradation. In response to this, deliveries will be retried automatically, but orders can also be retried from within the Associate App. And if you have web orders that have not made to NewStore NOM, please, re-attempt the order injection after the Royal Mail carrier services have completed the scheduled maintenance.

It is recommended that during the maintenance hours you avoid using Royal Mail service level to book any delivery and fallback to other service levels while the planned outage is happening.

For more information, please, reach out to your carrier service provider for details.
Sep 6, 23:00 UTC
Sep 6, 2024
Sep 5, 2024
Service Degradation for Cash Management - Drawer deactivations
Resolved - This issue has been resolved with a reverted change from Engineering. Active drawers should no longer display an incorrect deactivation timestamp and closing a drawer should work as intended.

If you continue to experience issues, please reach out to NewStore Support.
Sep 5, 21:39 UTC
Investigating - We have become aware of an issue within Cash Management where an incorrect deactivation timestamp is being added into a drawer's daily open and close, which can cause issues with closing a drawer. The current workaround is to re-attempt closing the drawer, which should allow the process to complete.

However, if you experience any issues or notice anything out of the ordinary, please reach out to NewStore Support.
Sep 5, 19:51 UTC
Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024
Scheduled maintenance - Third party fiscal provider in Sweden (Axena)
Completed - The scheduled maintenance has been completed.
Sep 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 05:00 UTC
Scheduled - There is another planned maintenance window announced by our fiscal provider in Sweden, Axena.
Axena states that their services may be slow to respond for a period of 5 minutes during this maintenance window.

If your business is operating in Sweden and uses Axena, we do not believe there will be an impact during this early morning time, but we would like to inform you of this planned maintenance as a proactive measure.

Should you have any questions, please contact NewStore Support: https://support.newstore.com/s/
Aug 29, 13:29 UTC
Sep 1, 2024

No incidents reported.

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