All Systems Operational
About This Site
Welcome to the Status page for the NewStore Omnichannel Platform! This page will provide you with current status of the platform services and applications as well as key updates for current and historic incidents, system performance metrics and maintenance notifications. You can also subscribe to automated updates via email or SMS. For additional information, please contact NewStore Support: https://help.newstore.com/.
NewStore Platform
Operational
Business areas
Operational
Checkout
Operational
Payments
Operational
Returns & Exchanges
Operational
Fulfillment
Operational
Shipping
Operational
Routing
Operational
Inventory Management
Operational
Omnichannel Manager
Operational
Customer Operations
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Operational
Event Stream
Operational
Promotions
Operational
Payment Service Provider
Operational
Insights
Operational
Authorization Service
Operational
Fiscalization Provider Service
Operational
Third-Party Integrations
Operational
Avalara Tax Calculation Service
Operational
Auth0 User Authentication
Operational
EasyPost API
Operational
Shopping App
Operational
Backend API
Operational
Events API
Operational
Smartbanner
Operational
Studio (Frontend)
Operational
Studio API
Operational
Push API
Operational
Jira Service Management Jira Service Management Web
Operational
Jira Service Management Authentication and User Management
Operational
Jira Service Management Service Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Routing service maintenance Sep 17, 2025 08:00-09:00 UTC
To ensure the stability of our Omnichannel platform and to improve resiliency of our services, NewStore is planning a maintenance window for Wednesday, September 17, 2025 starting at 08:00 UTC for approximately 1 hour.
During this period, we will upgrade infrastructure components for the Routing backend services.
Although we have the Scheduled time for the maintenance lasting one hour while we complete our work, we expect only a short impact of < 5 minute during this time.
Users could see impact on the following activities during that time
In the Associate App:
* Syncing offline orders
In NOM (NewStore Order Management):
* Viewing routing locations page - /routing/locations
* Resolving orders in conflict state
* Order exception handling
Integrations:
* Order Injection
* Fulfillment request APIs
* Capacity based routing configuration APIs
* Fulfillment configuration API
* Event Stream event delay of up to 5 minutes
Platform
* Routing of orders could be delayed up to 5 minutes
In the event there are any errors seen in the Associate App during this time, we ask the Associates retry the operation. We recommend to postpone order injection activity during this time or retry the order injection after the maintenance window.
Should you have any questions or concerns, please contact NewStore Support.
Posted on Sep 12, 2025 - 15:50 UTC
During this period, we will upgrade infrastructure components for the Routing backend services.
Although we have the Scheduled time for the maintenance lasting one hour while we complete our work, we expect only a short impact of < 5 minute during this time.
Users could see impact on the following activities during that time
In the Associate App:
* Syncing offline orders
In NOM (NewStore Order Management):
* Viewing routing locations page - /routing/locations
* Resolving orders in conflict state
* Order exception handling
Integrations:
* Order Injection
* Fulfillment request APIs
* Capacity based routing configuration APIs
* Fulfillment configuration API
* Event Stream event delay of up to 5 minutes
Platform
* Routing of orders could be delayed up to 5 minutes
In the event there are any errors seen in the Associate App during this time, we ask the Associates retry the operation. We recommend to postpone order injection activity during this time or retry the order injection after the maintenance window.
Should you have any questions or concerns, please contact NewStore Support.
Posted on Sep 12, 2025 - 15:50 UTC