Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 06, 2024 - 23:00 UTC
Scheduled
We have received notification from Easypost that there will be a scheduled maintenance on Sept 6, 2024 16:00 PDT (23:00 UTC) to Sept 7, 2024 01:30 PDT (08:30 UTC).
Royal Mail has a planned outage of their core Infrastructure and OBA service. Manifesting will be unavailable at this time. Canada Post is Royal Mail's sole partner for parcel post deliveries to Canada.
This may cause issues with booking deliveries and creating shipping labels. In some instances there might be issues injecting orders due to the service degradation. In response to this, deliveries will be retried automatically, but orders can also be retried from within the Associate App. And if you have web orders that have not made to NewStore NOM, please, re-attempt the order injection after the Royal Mail carrier services have completed the scheduled maintenance.
It is recommended that during the maintenance hours you avoid using Royal Mail service level to book any delivery and fallback to other service levels while the planned outage is happening.
For more information, please, reach out to your carrier service provider for details.
Posted Sep 06, 2024 - 23:00 UTC
This scheduled maintenance affected: Third-Party Integrations (EasyPost API).