Order History and Order Lookup degradation on April 29th

Incident Report for NewStore Inc

Resolved

Yesterday from approximately 17:40 UTC until approximately 20:30 UTC there was an incident involving external order lookup in the Associate App. This would have affected in-store returns and order history retrieval for retailers using external OMS. We will be performing a formal RCA and share an Incident Report with affected customers. We apologize for the impact this may have caused your store operations.

Posted Apr 29, 2026 - 17:40 UTC